Highlights of Programmable Voice Mobile SDK 3.0 You can leverage these building blocks to build an engaging end to end experience. You can create conferences, transfer calls, queue calls, record calls, playback automated messages, break out to PSTN or other SIP infrastructure, and collect payments during the call. Programmable Voice SDKs come with the benefit of building on top of Twilio’s infrastructure, enabling you to unlock Twilio’s suite of programmability features. Programmable Voice can protect users’ information by connecting their calls using VoIP to keep their phone numbers private. Programmable Voice SDKs can be useful for services that allow users to interact directly with each other but do not want to share their phone number. Applications that embed Programmable Voice SDKs to provide Mobile VoIP calling can take advantage of features that allow you to create secure and engaging applications not available through traditional calling.įor example, instead of having your customers traverse a myriad of Interactive Voice Response (IVR) options to connect to the right department or person, you can leverage your knowledge of where a user is in your app’s UI to determine the customer’s needs and connect that information to the right person when your customer calls.
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